Contact us at Mister Spex
Do you have any questions? We will gladly help you!

Do you have a question? A problem? Or even a compliment? Do not hesitate to contact us! Simply send us a message. You can reach us here.

Give us a call!

0800 472 54 57

Mon - Fri from 8am - 5pm

You are also more than welcome to visit our help section, where we have compiled a great range of information for you.

Discover more
You can find us here

Our address

Mister Spex GmbH
Greifswalder Straße 156
10409 Berlin

Our contact telephone number.

Phone: 0800 472 54 57
Fax: +49 (0)30-4431230-255

Customer service hours: Mon - Fri from 8am - 5pm

Here are the most frequently asked questions.

Can I Order Prescription Free Glasses Without?

Of course! Glasses are hot fashion accessories and can be ordered easily with Plano lenses (prescription free lenses).

Simply enter "0.00" and respectively "0°" as values for sphere, cylinder and axis. Pupil distance is not required for orders with plano lenses.

Please quickly let our customer service know that you would like to order your glasses without a prescription. This helps avoid any misunderstandings and allow your frames to be promptly sent to you.

Where is my parcel and when can I expect it to arrive?

As soon as your package has been picked up by Hermes, you will receive an email with your shipment confirmation. This email contains a link with your tracking number (ID), which you can use to track your shipment.

For shipments to other countries, the Hermes tracking information will show a link to the corresponding local carrier.

How does credit card reservation work?

As soon as home trial order arrive, you have 10 days to carefully try on the frames. The trial period ends only when the glasses return to us. Once you've decided on a frame, first send us back all glasses from your home trial. After validating your glazing order, it will take between 6-14 workdays, and you will receive your new glasses with your prescription.

Should the frames not arrive back at Mister Spex 21 days after the order placement, the frames are considered to be purchased and we will charge your credit card. As soon as the glasses reach us, the sum will be promptly refunded to your credit card.

Read more

How do I return my parcel?

Fill out the included return form and insert this with the items to be returned in the parcel.
Attach the return shipping label to the parcel. Please mind that you completely cover the original shipping label when doing so.

Drop off the return with your local Hermes branch.
As soon as the return has reached us you'll be e-mailed a receipt confirmation and we will return your funds within 1-3 working days.

Please make a note of the tracking number when sending your parcel back to Mister Spex; otherwise, it will not be possible for us to track the shipment

Read more

How do I add prescription values to my order?

In order to apply your individual corrective values to your new glasses, we require values from your current prescription. These are given respectively for the right and left eye, and shouldn’t be more than two years old, as your vision can change in this time. See which values we require to ensure your new prescription glasses are a perfect fit for you.

Read more

There is no return label in the parcel. What should I do?

Should it occur that this label is missing, please contact our customer service. We will promptly send a new one to the provided e-mail address.

How do I receive my invoice?

For the sake of the environment, you will receive the invoice for your order via email. In case you can’t find your invoice or if you have entered the wrong email address, please contact our customer service. We will then resend the invoice via email and update your email address if needed.

Mister Spex Newsletter

Stay in the know with updates on the latest trends and deals. Subscribe today and get 5% off your first order!

Secure Shopping & Payment

Pay via encrypted connection using your favourite payment methods.

Secure Shopping & Payment

Free P&P on Orders over £29.00

Delivered by DHL and UK Mail.

Get more Mister Spex

Exclusive events, the latest eyewear trends, and tailored-made tips.

* Sum of regular shop price for the frame and the recommended retail price (RRP) for two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

** All frames include two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

The crossed out prices without RRP are the standard prices at Mister Spex.

Our optician team will be pleased to advise you

Frequently asked questionsContact form0800 472 54 57

Payment options

VISA Logopaypal LogoAmerican Express LogoMastercard LogoMaestro LogoVisa Electron Logo

Delivery options

UK Mail LogoDHL Logo

For your secure purchase

Trusted Shops LogoTrustPilot