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Important notice


Dear customers,

Your health and safety as well as that of our employees is constantly our top priority. We take the development of COVID-19 very seriously and follow the development of COVID-19 with the utmost attention so that we can react accordingly as quickly as possible.

Our online services are available as usual

As many of our customers are in urgent need of their visual aids, we can assure you that we will continue to do everything possible to provide you with our extensive online service in the coming weeks. This includes the shipping of glasses and sunglasses as well as contact lenses and care products. We have sufficient goods in stock to ensure a long-term supply of all products.

Use our online trial fitting to try on glasses straight away.

Usual reliability for your online orders

The health of our employees is of course our top priority. This is why we have taken a wide range of measures to protect the health of our employees and to ensure the best possible delivery ability. We have enough inventories in stock and do not expect to encounter delivery or service issues. In this way we can currently ensure that you will receive your order reliably. Nevertheless, due to the current situation, delays in delivery may occur. We ask for your understanding.

We wish you and your family all the best and thank you for your understanding and trust.

Your Mister Spex team

Find the answers to the most important questions here

General questions regarding my order

Is it possible to change my delivery address?

If you wish to change your delivery address (e.g. from work to home), please contact our customer service at service@misterspex.co.uk. Please do not forget to include your order number.

Will there be delays regarding the delivery of my order?

The health of our employees is of course our top priority. This is why we have taken a wide range of measures to protect the health of our employees and to ensure the best possible delivery ability. We have enough inventories in stock and do not expect to encounter delivery or service issues. However, we cannot rule out possible inventory or delivery issues related to official regulations in the future.

Return & complaint

Can I extend my return period?

Unfortunately this is not technically possible for us at the moment, but we will be very flexible with orders that are not returned on time.

What happens with my money if my return does not arrive in time?

If you cannot return your package in time or if there is a delay with the respective transport company, we will be flexible. If an amount for an order that you fitted at home has been debited and the package arrives at our premises later, the debited amount will automatically be refunded to your account.

New orders & more

Can I continue to order online from Mister Spex as normal?

Yes, our large selection of glasses, sunglasses and contact lenses is still available at misterspex.co.uk. You can easily try on the models online. It is particularly easy if you know your current vision values or if they are already stored in your Mister Spex customer account, then nothing prevents you from ordering your new glasses to your home.

Should I order now or after the COVID-19 crisis?

That is of course up to you. We have enough goods in stock and do not expect to encounter delivery or service issues. Production is proceeding normally and the quality level remains unchanged. However, we cannot rule out possible inventory or delivery issues related to official regulations in the future.

Are contact lenses still being delivered?

We have restocked our inventory prior to the current crisis, and so far we have not encountered any delivery problems with contact lenses. However, we cannot rule out possible inventory or delivery issues related to official regulations in the future.


Any other questions?

Our service team is happy to help

Write to us at:
service@misterspex.co.uk
Or call us toll-free on:

0800 472 54 57

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* Sum of regular shop price for the frame and the recommended retail price (RRP) for two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

** All frames include two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

The crossed out prices without RRP are the standard prices at Mister Spex.