30-Day Money Back Guarantee at Mister Spex
Want to have a think? Or perhaps you’ve changed your mind? No problem. Mister Spex offers a 30 days withdrawal period on all products, including glasses that have been made up to your prescription.
If you’re not completely happy with your new glasses simply return them to us within 30 days.
When does the 30-days withdrawal period start?
The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately, the withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. If you chose the option “Try on at home” the withdrawal period will expire after 30 days from the day on which the purchase contract has become binding.
If you do not have a returns label please contact customer services, who will send a replacement label to your preferred address.
Contact us
By Phone:
Call us free on: 0800 472 54 57
Mon - Fri from 8am - 5pm
By Email:
Please read our terms and conditions §5 Terms and conditions.
* Sum of regular shop price for the frame and the recommended retail price (RRP) for two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.
** All frames include two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.
The crossed out prices without RRP are the standard prices at Mister Spex.