Additional topics


1. How do I get my money back?

For refunds we use the same payment method used for the original transaction.

2. When will I receive my money back?

You will usually be reimbursed within 1-3 working days after the returned item(s) have been received. We’ll inform you via e-mail once we have refunded the purchase amount.


Our optician team will be pleased to advise you

Frequently asked questionsFrequently asked questionsContactContact0800 472 54 570800 472 54 57

Payment options

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Delivery options

Royal Mail

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