Frequently Asked Questions
1. Why Try-on at home?
Trying on your glasses at home is a hassle free way of choosing your perfect glasses. Seek the opinions of your friends, family and colleagues, find out which pair suits you best, and only then do you need to make your final choice.
2. What are the costs for Try-on at home?
CREDIT/DEBIT CARD: You will not be charged for the frames unless you do not return them within the 10 days home trial period. However, we need your credit card details as a security in case we don't receive the frames back. Please be aware, that depending on your card provider, the amount might get reserved or blocked in your account. Mister Spex is not responsible for that.
PAYPAL: If you choose Paypal as payment method, you will be sent a link to leave a deposit for the trial frames. Your deposit will be refunded once we have received your returned order.
Please note that Mister Spex will cover all costs for delivery and return regardless of payment method.
3. When does the Try-on at home period start and end?
The 10 days Try-on at home period starts after the receipt of the goods and ends when Mister Spex receives your returned items. Please note the postal delivery time of 2 to 4 days, when returning the frames.
4. What happens if I forget to return within the 10 days trial period?
If you don't return the frames within the 10 days trial period to Mister Spex, you will be charged for the products. You then have the right to return the frames within 30 days, whereupon we will reimburse you the full amount paid.
5. When does the 30-day returns policy start?
For Try-on at home orders the 30 days right of withdrawal starts after the end of the 10 days trial period. During this 30-day period you have the right to return the goods that you have ordered and have your money refunded.
6. An amount has been charged to my credit card. What happens next?
In case your credit card was charged, your returned goods most likely did not arrive at Mister Spex in time. As soon as the returned goods have been received, Mister Spex will refund the amount to you immediately.
7. Which lenses are included in the price of my glasses?
Your Try-on at home glasses will include plain glass lenses (ie. no prescription); these lenses are often marked with a logo.
When you have confirmed your order and prescription, your glasses will be made up to your prescription with anti-reflection, plastic lenses.
8. When will I receive my glasses with my prescription lenses?
When you have chosen the frames you want to buy, send your trial glasses back to us with your prescription details. The delivery time of your new glasses will depend on the frames you have chosen and your prescription, but will usually take between 2 to 10 days.
9. What if I don’t know my prescription?
All of the information you need to submit to order your new glasses can be found in your glasses prescription. If you don’t have a prescription you can ask your ophthalmologist to give you the details.