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Top questions

Where is the parcel and when will it be delivered?

As soon as your package has been picked up by DHL, you will receive an email with your shipment confirmation. This email contains a link with your tracking number (ID), which you can use to track your shipment: Go to DHL shipment tracking. As soon as the parcel arrives in the UK, DHL will hand it over to Parcel Force and you will be able to track your order on Parcel Force with the same tracking number (ID).

For shipments to other countries, the DHL tracking information will show a link to the corresponding local carrier.

How does the credit card reservation work?

As soon as home trial order arrive, you have 10 days to carefully try on the frames. The trial period ends only when the glasses return to us. Once you've decided on a frame, first send us back all glasses from your home trial. After validating your glazing order, it will take between 6-14 workdays, and you will receive your new glasses with your prescription.

Should the frames not arrive back at Mister Spex 18 days after the order placement, the frames are considered to be purchased and we will charge your credit card. As soon as the glasses reach us, the sum will be promptly refunded to your credit card.

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How to return the parcel?

Fill out the included return form and insert this with the items to be returned in the parcel.
Attach the return shipping label to the parcel. Please mind that you completely cover the original shipping label when doing so.

Drop off the return with your local Parcel Force or Royal Mail branch.
As soon as the return has reached us you'll be e-mailed a receipt confirmation and we will return your funds within 1-3 working days.

Please make a note of the tracking number when sending your parcel back to Mister Spex; otherwise, it will not be possible for us to track the shipment

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How to introduce the prescription values?

In order to apply your individual corrective values to your new glasses, we require values from your current prescription. These are given respectively for the right and left eye, and shouldn’t be more than two years old, as your vision can change in this time. See which values we require to ensure your new prescription glasses are a perfect fit for you.

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There is no return label in the parcel. What should I do?

Should it occur that this label is missing, please contact our customer service. We will promptly send a new one to the provided e-mail address.




Additional questions? Our opticians are happy to help!

Write to us at: Or call us toll-free at:
service@misterspex.co.uk 0800 472 54 57

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Free shipping from £ 29

We offer free shipping from £ 29. Your parcel will be delivered to the UK with Parcel Force or Royal Mail.

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* Sum of regular shop price for the frame and the recommended retail price (RRP) for two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

** All frames include two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

The crossed out prices without RRP are the standard prices at Mister Spex.