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Returns & Refunds

30-day Money-Back Guarantee

We guarantee you a 30-day money back period on all products, including prescription glasses. Should you be dissatisfied with the product(s) you have received or they simply don't meet your expectations, you have from date of receipt…

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How do I send item(s) back? 1. Fill out the included returns form and include this in the parcel with the item(s) you wish to return. 2. Affix the returns postage label to the parcel. Please ensure that you completely cover the original…

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1. How do I get my money back? For refunds we use the same payment method used in the original transaction. 2. When will I receive my refund? A refund usually happens within 1-3 working days following the receipt of returned item(s)...

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We are happy to give you the option to exchange items. Should you want to exchange your frames for a different colour, size or an entirely different model, simply indicate your wish on the enclosed order and return form. We will gladly…

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1. Contact lenses and care accessories: Contact lenses and care accessories can be sent back to us within 30 days, provided that the inner packaging is not broken and the outer packaging is maintained in good condition. Should your contact lenses...

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I Made a Mistake on My Order. What Should I Do Now?

If you have mistakenly submitted your order with the incorrect prescription values or delivery address, for example, please inform our customer service team immediately. Your request will be processed as fast as possible...

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Cancelling an Order

As long as your order hasn't already been dispatched, you can cancel individual items or an entire order. Should you want to cancel your order, please do not hesitate to contact our customer service team, they will gladly assist you with your request and, if applicable...

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Still got questions? Drop our service team a line!

E-mail us at:
Contact us free of charge on:
0800 472 54 57

* Sum of regular shop price for the frame and the recommended retail price (RRP) for two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

** All frames include two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

The crossed out prices without RRP are the standard prices at Mister Spex.