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Returns & Refunds

30-day Money Back Guarantee

We guarantee you a 30-day money back period on all products, also on glasses specially made with your prescription. Should you be dissatisfied with the received product(s) or they simply don't meet your expectations, you have from receipt…

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Returns

How do I send an item back? 1. Fill out the included return form and insert this with the items to be returned in the parcel. 2. Attach the return shipping label to the parcel. Please mind that you completely cover the original…

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Refunds

1. How do I get my money back? For refunds we use the same payment method used for the original transaction. 2. When will I receive my money back? The refund occurs typically within 1-3 working days after the receipt of returned...

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Exchange

We gladly offer the option to exchange. In case you'd like to exchange your frame for a different color, size or for an entirely different model, you can simply indicate your wish on the enclosed order- and return sheet. We will gladly…

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Claims

1. Contact lenses and care accessories: Contact lenses and care accessories can be sent back to us within 30 days, provided that the inner packaging is not broken and the outer packaging is maintained in good condition. Should your contact lenses...

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I made a mistake in my order. What can I do?

If you have mistakenly submitted your order, for example with the incorrect prescription values or delivery address, please inform our customer service immediately. Your request will be processed as quickly...

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Cancel an order

As long as your order hasn't already been shipped, we can cancel individual items or your entire order. For such requests please contact customer service, we will gladly take care of your request and, if applicable...

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Additional questions? Our opticians are happy to help!

Write to us at: Or call us toll-free at:
service@misterspex.co.uk 0800 472 54 57

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We offer free shipping from £ 29. Your parcel will be delivered to the UK with Parcel Force or Royal Mail.

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* Sum of regular shop price for the frame and the recommended retail price (RRP) for two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

** All frames include two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

The crossed out prices without RRP are the standard prices at Mister Spex.