30-Day Money Back Guarantee
We guarantee you a 30-day money back period on all products, including prescription glasses. Should you be dissatisfied with the product(s) you have received or they simply don't meet your expectations, you have 30 days from date of receipt to send them back to us, free of charge. We will refund you the full amount of the products. Further information can be found in our terms and conditions.
Note: The 30-Day Money Back Guarantee does not apply to contact lenses and care products with broken seals (e.g. blister packaging for contact lenses.)
Can I return prescription glasses and sunglasses?
Of course, we also accept frames that have been fitted prescription lenses. If you want to change to your correction values, we can also replace the lenses. Simply fill out the included adjustment/returns form and send it back us together with your order.
Adjustment/returns form for prescription glasses
Adjustment/returns form for prescription sunglasses
Tip for varifocal users: Our experience is that most people need a little bit of time to get used to their varifocal glasses. Please contact our customer service team should you experience any difficulties before sending them back.