30-day Money Back Guarantee
We guarantee you a 30-day money back period on all products, also on glasses specially made with your prescription. Should you be dissatisfied with the received product(s) or they simply don't meet your expectations, you have from receipt 30 days' time to send them back to us, free of charge. We will refund you the full cost of the goods. Complete information can be found in our terms and conditions.
Note: The 30-day Money Back Guarantee does not apply to contact lenses and accessories, which have broken seals (e.g., blister packaging for contact lenses.)
Can I send back glasses and sunglasses which have already had my prescription put in?
Of course we also accept returned frames which have been glassed with the 30-day right to return. If you desire a change to your values, we can also replace the lenses for you as well.
Simply fill out the attached adjustment/return sheet and send it back together with your order.
Here to download:
Adjustment / return form for glasses with prescription lenses:
Adjustment / return form for sunglasses with prescription lenses
Advice for varifocal glasses: Since most people in our experience must get used to their varifocal glasses and this may take a while, please turn first to our customer service in case of difficulty, before sending them directly back.