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Frequently asked questions
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0800 472 54 57
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Any other questions?
Our optician team will be pleased to advise youAny other questions?
Our optician team will be pleased to advise youWe accept the following credit cards:
When paying with credit card, you will be asked to provide your credit card details during the order process. Your information will of course be sent securely over a SSL encrypted connection. Your credit card will be charged and your order then processed.
To protect you from credit card fraud, we may carry out additional confirmation of your data. In this case, you will receive a request via e-mail from our customer service team. The steps that will then proceed will be clarified in the e-mail.
When you order glasses for free home trial, we reserve a deposit to the amount of the purchase price. As soon as the glasses are returned, (generally 1-3 working days) the hold on your credit card will then be lifted. We will only charge you for the glasses if they are not returned within the 10-day trial period or a follow-up order is placed.
0800 472 54 57
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* Sum of regular shop price for the frame and the recommended retail price (RRP) for two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.
** All frames include two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.
The crossed out prices without RRP are the standard prices at Mister Spex.