Postage & Delivery

Postage Costs

Delivery Time

The majority of our products are available in our warehouse and ready to be sent straight to you. Should your product happen to not be in stock, we will send it to you as soon as possible upon receipt from the manufacturer.

Items in stock which do not require individual preparation (e.g. sunglasses and contact lenses) will be delivered within 2-4 working days. However, if your glasses need to be fitted with prescription lenses, the delivery can take 6-14 working days.

Note: Delivery times can also be found on the product details page as well as in your basket.

• Sunglasses

• Home trial glasses (prescription free lenses)

• Contact lenses

• Care products

• Glasses / Sunglasses with your individual prescription

Tracking Your Parcel

You will receive an e-mail with your shipping confirmation, as soon as your package has been picked up by DHL. This e-mail contains a link with your tracking number (ID), which you can use to track your parcel.

Your order will packaged by us and shipped directly by DHL and delivered by UK Mail. For deliveries to other countries, the DHL tracking information will show a link to the corresponding local carrier.

Can the Delivery Address Vary from the Invoice Address?

We are happy to post your products to a delivery address that differs to that on your invoice address. Make sure to provide the correct and complete address where you would like to have item(s) sent to.

International Delivery

1. Which countries outside of the UK do you deliver to?

At the moment we deliver to the following countries: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxemburg, Malta, Poland, Portugal, Romania, Slovakia and Slovenia.

Delivery is NOT available to: Channel Islands, Isle of man, British Forces Post Office (BFPO) and British Overseas Territories as well as to the Âland Islands, Mount Athos, San Marino, the continental Italian national waters of Lake Lugano between the bank and the political frontier between Lavena Ponte Tresa and Porto Ceresio located zone, Livingo and Campione d'Italia.

2. How much is international postage?

For all of the above listed countries, postage costs will be calculated at £3.99, not including Ireland: £2.99.

How Will I Be Invoiced?

For the sake of the environment, you will receive a digital invoice for your order via email. Should you be unable to find your invoice or if you have entered the wrong e-mail address, please contact our customer service team. We will then resend the invoice and update your e-mail address if need be.